$10 flat rate postage, free postage over $100
$10 flat rate postage, free postage over $100
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Returns

REFUND POLICY

  • Please choose carefully as we unfortunately do not accept returns for change of mind or accidentally order the wrong fragrance.
  • Every care is taken when packing your order for delivery. In the event that your order arrives damaged in any way, please email us within 48 hours of receipt to info@herbertandann.com.au with your order number and a photo of the item’s condition.
  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 
  • If you have any further questions, please don't hesitate to contact us at info@herbertandann.com.au

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Shipping
To return your product, you should mail your product to: 44 Ningaloo Drive, Pimpama, Queensland, 4209

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you have any further questions, please do not hesitate to contact us at info@herbertandann.com.au